Terms & Conditions

OVERVIEW

By accessing our website and/or purchasing our products, you are agreeing to be bound by our Terms of Service, which includes the additional terms, conditions, and policies referenced herein or available through hyperlinks. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

We ask that you carefully read these Terms of Service before using our website. Your access to and use of any part of the site implies that you agree to be bound by these Terms of Service. If you do not agree with any of the terms and conditions outlined in this agreement, then you may not access the website or use any of our services. If these Terms of Service are considered an offer, then acceptance is only valid under these specific Terms of Service.

Any new features or tools that we add to the website will also be subject to the Terms of Service. You can find the most up-to-date version of the Terms of Service at any time on this page. We reserve the right to modify, update, or replace any part of the Terms of Service by posting changes on our website. It is your responsibility to periodically check this page for updates. Your continued use of or access to the website after any changes have been posted constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By using our services, you agree to these Terms of Service and represent that you have reached the age of majority in your state or province of residence or have given consent for your minor dependents to use this site.

You may only use our products for lawful purposes and must not violate any laws in your jurisdiction, including but not limited to copyright laws. You are prohibited from transmitting any worms, viruses, or code of a harmful nature.

Failure to comply with any of these terms may result in immediate termination of our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time, for any reason.

Please be aware that your content (excluding credit card information) may be transmitted unencrypted over various networks, and may be subject to changes to conform and adapt to technical requirements of the networks or devices involved. However, credit card information is always encrypted during transfer over networks.

You agree that you will not reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without our express written permission.

Any headings used in these Terms of Service are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Although we take every precaution, we cannot guarantee the accuracy of our inventory or articles. Please note that none of our products or advice should be considered a substitute for medical advice from a qualified professional, and we do not endorse or imply any medical treatments.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

We reserve the right to modify or discontinue any product or service at any time without notice. We shall not be liable to you or any third-party for any modifications, price changes, suspension, or discontinuance of the product or service.

We will not be responsible to you or any third-party for any consequences arising from the modification, suspension, price change, or discontinuance of our service.

SECTION 5 – DISCOUNTS AND PROMOTIONAL PRICING

We do not allow stacking of promotional discount codes with other discount codes or special pricing offered on the website. This includes promotional codes received via email or social media.

Products already discounted are not eligible for further discounts unless otherwise stated in the promotion’s guidelines.

Discount codes do not apply to bars or ready-to-drink beverages.

SECTION 6 – PRODUCTS OR SERVICES

The website may offer certain products or services that are only available online and may have limited quantities. These products or services are subject to our Return Policy for any return or exchange.

We strive to accurately display the colors and images of our products on the website. However, we cannot guarantee that the colors displayed on your computer monitor will be accurate.

We have the right, but are not obligated, to limit the sales of our products or services to specific geographic regions, jurisdictions or individuals, at our discretion. We may also limit the quantities of any products or services we offer, and descriptions of our products or product pricing are subject to change without notice. We reserve the right to discontinue any product at any time. Any offers for products or services on the website are void where prohibited.

We do not guarantee that the products, services, information or other materials obtained through the Service will meet your expectations or that any errors in the Service will be corrected.

SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We retain the right to reject any order you place with us, and may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These limitations may encompass orders placed by or under the same customer account, credit card, and/or billing and/or shipping address. If we make any changes or cancellations to an order, we may attempt to notify you via the email and/or billing address/phone number you provided at the time the order was placed. We reserve the right to restrict or prevent orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You consent to supplying current, complete, and accurate purchase and account information for all transactions made on our website. You also agree to promptly update your account and other information, including email addresses, credit card numbers, and expiration dates, to ensure that we can process your transactions and contact you as needed.

Please refer to our Return Policy for more information.

SECTION 8 – OPTIONAL TOOLS

We may provide access to third-party tools through our website, but we do not monitor or control these tools. You agree that your use of these tools is entirely at your own risk, and we do not offer any warranties, representations, or conditions of any kind for these tools. Additionally, we shall not be liable for any damages arising from your use of these optional third-party tools.

If you choose to use any optional third-party tools offered on our site, you should be aware of and approve of the terms and conditions provided by the relevant third-party provider(s).

We may also introduce new services and features through the website, including new tools and resources. These new features and services will also be subject to these Terms of Service.

SECTION 9 – THIRD-PARTY LINKS

Content, products, and services provided through our Service may contain materials from third-party sources. Third-party links on this site may redirect you to websites that are not affiliated with us. We are not responsible for reviewing or assessing the content or accuracy of third-party materials or websites, and we do not warrant or assume any liability for any such materials, products, or services provided by third-parties.

We are not responsible for any damages or harm resulting from the use or purchase of goods, services, content, resources, or any other transactions made in connection with any third-party websites. It is important to carefully review and understand the policies and practices of third-parties before engaging in any transaction. If you have any complaints, claims, concerns, or questions regarding third-party products, please contact the third-party directly.

SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If we request that you send specific submissions (such as contest entries), or if you choose to submit creative ideas, suggestions, proposals, plans, or other materials, whether through our website or via email, postal mail, or any other means (collectively, “comments”), you agree that we may use, copy, publish, distribute, translate, and edit your comments without restriction and in any medium. We are not obligated to keep your comments confidential, compensate you for your comments, or respond to your comments.

We may, at our discretion, monitor, edit, or remove content that we believe, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not infringe on any third-party rights, including copyright, trademark, privacy, personality, or any other personal or proprietary right. Your comments will not contain abusive, unlawful, or obscene material, or any computer virus or other malware that may affect the Service’s operation or any related website. You may not use a fake email address or pretend to be someone else, nor mislead us or any third-party as to the origin of any comments. You are solely responsible for the accuracy of your comments. We do not assume any responsibility or liability for any comments posted by you or any third-party.

SECTION 11A – PERSONAL INFORMATION

Personal identification information

There are various ways in which we may obtain personal identification information from Users, which may include when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter, or engage with other activities, services, features, or resources that we offer on our Site. The personal identification information we may ask for could include, but is not limited to, your name, email address, mailing address, phone number, and credit card information.

However, Users are able to visit our Site anonymously, without disclosing any personal identification information.

We will only collect personal identification information from Users if they choose to provide such information to us voluntarily. Users are not obligated to provide us with personally identifying information, but in certain cases, it may limit their ability to participate in certain Site-related activities.

Non-personal identification information

We may gather anonymous data about Users whenever they engage with our Site. This non-personal information could encompass details such as the type of computer and browser being used, as well as technical information about their connection to our Site, such as their operating system and Internet service provider. This data is collected solely for the purpose of improving our Site and enhancing the user experience.

Web browser cookies

We may use technology such as cookies to improve the User experience on our Site. This technology enables us to collect certain information automatically, such as the User’s device type and IP address. The User may choose to disable cookies in their web browser settings, but please note that doing so may impact the functionality of certain features on the Site

How we use collected information

Astro Supps collects and uses Users personal information for the following purposes:

Improving customer service:

We use your information to better respond to your customer service requests and support needs.

Personalizing user experience:

Aggregate information about how our Users use the services and resources provided on our Site helps us to understand and tailor our offerings to suit their needs.

Improving our Site:

We strive to continuously enhance our website offerings based on the information and feedback we receive from our Users.

Processing transactions:

When you place an order, we use the information you provide to fulfill that order. We do not share this information with third parties, except as necessary to provide the service.

Administering features:

We use your information to provide you with content, promotions, surveys, or other features that you have agreed to receive and we believe will be of interest to you.

Sending periodic emails:

We may use the email address provided by Users for order processing to send them information and updates regarding their order. We may also use this email address to respond to inquiries and requests. If Users opt-in to our mailing list, we may send them emails containing company news, updates, product or service information, and more. Users can unsubscribe from future emails using the detailed instructions provided at the bottom of each email or by contacting us through our Site.

How we protect your information

We take measures to safeguard your personal information, login credentials, transaction data, and other sensitive information from unauthorized access, alteration, disclosure, or destruction by adopting appropriate data collection, storage, and processing practices, as well as security measures.

We use SSL secured communication channels to ensure that any sensitive and private information exchanged between our Site and its Users is encrypted and protected by digital signatures. Furthermore, we comply with PCI vulnerability standards to create a secure environment for our Users.

Changes to this privacy policy

Astro Supps reserves the right to update or modify this privacy policy at any time without prior notice. It is your responsibility to review this policy periodically to stay informed about how we protect the personal information we collect. Your continued use of the Site following the posting of any changes to this policy constitutes acceptance of those changes.

Your acceptance of these terms

If you decide to use our Site, it means you agree to be bound by this privacy policy and our terms of service. If you do not agree to these terms, please do not use our Site. We reserve the right to update this policy at any time, and your continued use of the Site after we make changes is considered acceptance of those changes.

SECTION 11B – NEWSLETTER SUBSCRIPTION

When you sign up for our newsletter, you agree to receive marketing emails from us. You can unsubscribe at any time by clicking on the unsubscribe link provided in the email or by contacting us via email, phone, or through our website.

Please note that any promotional offers provided through our newsletter cannot be combined with other offers and are only applicable to full-priced products. Additionally, all promotional codes exclude Bars, Snacks & RTDs.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, there may be errors or omissions on our website or in our Service that pertain to product descriptions, pricing, promotions, offers, shipping charges, and availability. We reserve the right to correct any errors or omissions and to change or cancel orders if any information on the website or in the Service is inaccurate at any time without prior notice.

We have no obligation to update or clarify any information on the website or in the Service, including pricing information, except as required by law. The absence of a specific update or refresh date should not be taken to mean that all information on the website or in the Service has been modified or updated.

SECTION 13 – PROHIBITED USES

In addition to other restrictions outlined in our Terms of Service, please refrain from using our site or its content for any of the following purposes: (a) unlawful activities; (b) soliciting others to participate in illegal activities; (c) violating any applicable laws or regulations; (d) infringing upon our intellectual property rights or the rights of others; (e) engaging in discriminatory behavior based on factors such as gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other type of harmful code; (h) collecting or tracking personal information of others; (i) engaging in spam or other malicious activities; (j) engaging in obscene or immoral behavior; or (k) interfering with or attempting to bypass the security features of the site or any related websites. We reserve the right to terminate your use of the site for violating any of these prohibited uses.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We strive to provide a reliable and satisfactory service to our users, but we cannot guarantee that your use of our service will be free from interruptions, delays, or security breaches. We do not warrant or represent that any results obtained from the use of our service will be accurate or reliable.

We may discontinue or suspend our service at any time without prior notice to you, and you agree that we will not be held liable for any loss or damage resulting from such action.

You agree that your use of our service is at your sole risk, and we make no representations or warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and title.

Under no circumstances shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any damages of any kind, including but not limited to direct, indirect, incidental, punitive, special, or consequential damages arising from the use of our service or any products obtained through it, or for any other claim related in any way to your use of our service, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our service or any content or product made available through it. In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 – INDEMNIFICATION

By using our service, you agree to protect, indemnify, and hold harmless Astro Supps, its affiliates, directors, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims, damages, or demands, including reasonable attorneys’ fees, made by a third party due to or arising from your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 16 – SEVERABILITY

If any part of these Terms of Service is found to be illegal, invalid, or unenforceable by a court of competent jurisdiction, the offending provision will be removed from the agreement while the remaining provisions will remain in full force and effect.

SECTION 17 – TERMINATION

Any obligations or liabilities incurred by either party prior to the termination of this agreement shall remain in effect after termination.

These Terms of Service will continue to be effective until either you or we terminate them. You can terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or by discontinuing the use of our site.

If we suspect that you have failed to comply with any term or provision of these Terms of Service or if you fail to comply, we reserve the right to terminate this agreement at any time without notice. In such cases, you will remain responsible for all amounts due up to and including the date of termination. Furthermore, we may deny you access to our Services or any part thereof as a result of the termination.

SECTION 18 – ENTIRE AGREEMENT

The fact that we do not enforce or exercise any right or provision under these Terms of Service does not mean that we waive such right or provision.

These Terms of Service, along with any policies or operating rules that we may post on this site or with respect to the Service, constitute the complete agreement and understanding between you and us and govern your use of the Service, replacing any previous or contemporary agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any earlier versions of the Terms of Service).

Any uncertainties in the interpretation of these Terms of Service should not be construed against the party that created them.

SECTION 19 – GOVERNING LAW

The laws of Victoria, Australia shall govern any and all disputes, claims, and legal proceedings arising out of or related to your use of the Service or these Terms of Service.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can access the latest version of these Terms of Service anytime on this webpage.

We may modify, replace or update any part of these Terms of Service at our sole discretion by publishing the changes on our website. You are responsible for periodically reviewing our website for any changes. Your continued use of the Service or access to our website after the publication of any changes to these Terms of Service indicates your acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us through our contact us page.